Audio Pro — Returns and Defective Goods Policy

Reviewed 25 October 2026. Effective upon publication.

Contact and scope

For a return, cancellation, defect, warranty or delivery issue, contact autoava2020@gmail.com · +971 54 217 3322 with your order number and a description of the issue. This policy applies to orders placed after it is published. Earlier purchase terms and mandatory legal rights remain protected.

Business contact address: Khaleej Road, 12 Al Daghaya Street, Ayal Nasir, Deira, Dubai, United Arab Emirates. Confirm the collection location with us before travelling.

Mandatory consumer remedies

For defective, unsafe, damaged, incomplete, wrongly supplied or materially misdescribed goods, or a service that does not conform to the agreement, we will assess and provide the repair, replacement, return, refund or service remedy required by applicable UAE law. Applicable rights can also arise for a delivery delay that makes the purchase unusable or for breach of the agreed terms. These rights are not restricted to the voluntary window below and are not lost merely because a dashboard return button is unavailable. Where the law requires a remedy without charge, no repair, replacement or handling fee will be imposed for that remedy.

Voluntary 14-day change-of-mind option

As an additional store policy, you may request a return within 14 calendar days after receiving an unused and uninstalled product, with its original packaging, supplied accessories and reasonable proof of purchase. This is our voluntary policy, not a claim that UAE law grants a universal 14-day cooling-off right. Tell us before returning the item so that we can arrange handover and confirm the condition and remedy. This unused/uninstalled condition does not limit mandatory defect or non-conformity rights, including necessary inspection to identify a defect.

Safe handling and assessment

Report the issue promptly and, where practical, provide photographs or video. If a product appears unsafe, stop using it and contact us. Avoid further installation or modification while a suspected defect is being assessed, where safe to do so. Reasonable evidence is helpful; missing original packaging alone does not remove a statutory remedy. Warranty and installation issues are assessed against the product-specific written terms and applicable law; there is no blanket exclusion just because installation occurred.

Refunds and return costs

A return request is not confirmation that money has been refunded. Once the applicable remedy is established, we will explain the process and arrangements in writing, without delaying rights required by law. Refunds relate to sums actually paid; an unpaid cash order cannot generate a refund of money not collected. For a voluntary return, any optional courier charge must be disclosed and agreed before arranging that service. Costs of mandatory remedies follow applicable law. We will confirm the refund method and timing when the remedy is approved, subject to any mandatory legal deadline.

Orders, pickup and complaints

An unpaid order may be cancelled through the account where that option is available, or by contacting us before fulfilment. A pickup order is not ready until readiness is confirmed. The terms recorded when you made an earlier purchase remain protected. If the account route is unavailable or you dispute our response, use the contacts above; you may also complain to the competent UAE consumer-protection authority or seek the legal remedies available to you.